Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my size in SIMONMILLER apparel?
We provide a detailed size guide on each product page. Generally, our items run true to size, but we recommend checking specific measurements for our oversized silhouettes and denim.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Please contact our support team within 30 minutes of placement to request any changes.
Are your leather goods sustainably sourced?
Yes, SIMONMILLER is committed to ethical sourcing. We work with certified tanneries that prioritize environmental responsibility and high-quality craftsmanship.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location.
How should I care for my SIMONMILLER knitwear?
We recommend hand washing in cold water with a gentle detergent or professional dry cleaning to maintain the shape and longevity of the fibers.
Where can I find my tracking number?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking link and carrier information.